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JEWELRY:

We ship jewelry throughout the United States, plus internationally to Canada, Australia, the European Union and the United Kingdom. We charge a flat rate per order, as follows: 

→ Continental 48 USA states and Washington DC: $10
→ Outer USA and International: $20

We strive to ship orders within 3-5 business days, however, in order to offer a wide breadth of handmade items, some pieces may require extra time.

We are happy to accept your exchange if returned within 30 days of purchase.

A store credit will be issued to your customer account upon receipt of your approved return. We do not offer refunds.

To be eligible for an exchange and/or store credit, your item must be in the same condition that you received it and in its original packaging. Certain products such as made-to-order and custom products may not be eligible for return.

We're sorry, we don't pay for return shipping costs, and these are non-refundable.

Please inspect your product when you receive it and contact us right away if it is defective or damaged.

Please contact us at sally@sallylowe.com to start your return.

Have a question? Contact us at sally@sallylowe.com

If you wear your jewelry on a regular basis; simply polishing regularly with a soft cloth will keep it looking its best. If your jewelry does tarnish, we recommend Sunshine Polishing Cloths which can be purchased on Amazon. These cloths will remove tarnish from sterling and bronze easily and quickly. Simply rub your jewelry with the cloth and voila, tarnish is gone. Once the cloth blackens all over, it's time to use a new one.